Poppy Carmelo, ICADC II

Norton Smith Hired Power

Director of Client Services

Poppy Carmelo, ICADC, is an internationally certified alcohol and drug counselor. A 15-year veteran in the field of behavioral health, Poppy is excited to join Hired Power as the Director of Client Services. She brings experience in direct client care services, employee management, licensing, accreditation, and performance improvement. Poppy’s healthcare organization roles range from Case Manager and Program Director to Executive Director and Corporate Director of Quality and Compliance. She also brings over 10 years of experience from her roles in the hotel and hospitality industry, which includes coaching and managing teams.


As an addiction and trauma specialist, Poppy regularly attends and facilitates national training sessions that showcase new trends in the field of recovery, wellness, client care services, and healing arts. She has committed her life to being a healer of the heart, mind, body, and soul. Poppy’s experiences growing up in a fire family informs the work she does with responders and their families with a familiarity and shared understanding that is priceless. Her passion is to touch the hearts of those she encounters and teach them how to create their life more consciously. Poppy demonstrates her journey through her understanding that every thought, word, or action shifts the energy and can create a new way of being.

In addition to her educational background in addiction and trauma, Poppy’s recent fields of study include training and certifications in various healing concentrations, such as Life Coaching, Compassion Fatigue and Mindfulness and Meditation. As a Northern California native, she enjoys a good Netflix binge, but can also be found grounding herself deep in the heart of nature. Her hobbies include hiking, river walks and finding new places in nature. Poppy is committed to creating and sharing an open forum for compassion and healing one human experience at a time – meet Poppy and you will understand.